Reservation Conditions and Cancellation Policy

By paying your deposit of 50% you agree with our cancellation policies. If you have any question don´t hesitate to contact us.

Terms and Conditions

Cancellations and Changes

Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all our guests, OCEANO ADVENTURES operates a strict cancellation policy:

Individual Reservations

  • Require a deposit of 50% of the standard price to guarantee your activity
  • 48 hours or more prior to excursion date – 100% refund
  •  24 hours prior to excursion date – we will accept date changes but no refunds.
  • Group reservations, discounts and packages: we will accept date changes but no refunds.
  • Discounts are calculated on the standard price and only valid when total amount is paid in cash.
  • If the total amount cannot be paid in cash at check-in, any discounts or package prices given will be canceled and charged at normal rates.

Private tours:

  • Require full payment in advance to guarantee your activity
  • 48 hours or more prior to excursion date – 100% refund
  • 24 hours prior to excursion date – we will accept date changes but no refunds.
  • For date changes within 24 hrs prior to excursion date there will be an additional charge of 10% of the total booking price.
  • No shows or late arrivals – no refund
  • There are no refunds given for reasons pertaining to sea – or weather conditions.

Tours & activities

  • Your activity will be guaranteed when confirmed reservation. The final choice of dive, snorkel or surf site however is subject to sea – or weather conditions and intern organization and will be decided by the crew on the day of the activity.
  • In case of change of activity site, you´ll be taken to a spot with similar conditions adapted to your level of experience.
  • Our dive certification courses don´t include any specific destination. The final choice of dive site will be depending on conditions and programming of tours.

Prices and Exchange Rates

  • Prices are quoted in US dollars, if you pay in Mexican pesos we use the bank rate of the day.
  • OCEANO ADVENTURES has the right to cancel the tour. Any costs made will be refund completely.
  • OCEANO ADVENTURES does not take any responsibility for any access denied at the National Park Marietas Islands if dive certification can’t be proven.

Exception on reservations: Marietas hidden beach tour

  • Due to regulation of visitors into the hidden beach we can only guarantee your reservation with the full amount being paid in cash. This is not refundable within 30 days prior to excursion nor will we accept any date changes in case of cancellation, no shows or late arrival.
  • There are no refunds given for reasons pertaining to weather conditions.
  • Prices are quoted in US dollars, if you pay in Mexican pesos we use the bank rate of the day.
  • OCEANO ADVENTURES has the right to cancel the tour. Any costs made will be refund completely.